MarCom, AI & Digital Skills

google project management certificate
OpenAI Academy AI Leadership credential issued to Monica Costa
Claude Academy completion badge for Building Effective Human-Agent Teams (Beta), issued to Monica Costa
  • Italiano 100% 100%
  • English 98% 98%
  • Español 98% 98%
  • French 75% 75%
  • Khmer *1 85% 85%
  • Thai *2 85% 85%
  • Chinese *3 60% 60%

*1 – និយាយអាន​សរសេរ
*2 – พูดอ่านเขียน
*3 – In progress

AI Leadership

AI Leadership
Human-Agent Team Design
AI Strategy and Governance
Agentic Workflow Prototyping
AI Training
Business-Led AI Roadmaps
Responsible AI Adoption
Hybrid AI and Human Teams

AI Workflows & MCP

Model Context Protocol
AI Agents and Subagents
Claude Code
Agentic Workflow Design
Human-Agent Collaboration
From SOPs to AI Workflows
Structured AI Collaboration
AI-Assisted Operations

AI Marketing

ChatGPT and Claude, Agentic Use
Prompt Engineering
AI Content Strategy
AI-Assisted Benchmarking
Data Analysis
Marketing Automation
Tools Orchestration

General Management

Business Strategy and Operations
Cross-Functional Leadership
Decision-Making and Prioritisation
Stakeholder Alignment
Commercial and Service Execution
Team Coordination and Accountability
Continuous Improvement

Project Management

Google Project Management
PMI Learning Path
Agile and Hybrid Delivery
Scope, Priorities and Stakeholder Alignment
Cross-Functional Coordination
Asana, Trello, Jira and Smartsheet

Hospitality, Hotelier & F&B

Luxury Hospitality Brand Management
Luxury Client and Buyer Journey
Guest Experience and Service Design
Brand Consistency Across Touchpoints
Quality Standards and Innovation
F&B Communication and Sales
Hospitality MarCom, Digital and Offline

Marketing & Sales

Revenue Growth Strategy
Sales Enablement and Commercial Storytelling
Demand Generation and Lead Nurturing
Buyer Journeys and Conversion Pathways
B2B and Hospitality Marketing
CRM, Email and Campaign Orchestration
Content, Paid Media and Performance Optimisation

Creative & Editorial Design

Advanced Creative and Technical Use
Adobe Photoshop, Illustrator and InDesign
Adobe Character Animator, Animate and Lightroom
Editorial Design, Logotypes and Illustration

Digital Photography

Pre-Production and Location Selection
Scenography and Set Management
Still Life, Commercial and Product Photography
Reportage, Event Photography and Photo Retouching

Video Editing & Sound Design

Adobe Premiere and DaVinci Resolve
Final Cut and Adobe After Effects
Pro Tools, Logic Audio and Adobe Audition

Revenue Systems

SiteMinder
SevenRooms
Zettle / iZettle
Cloudbeds
POS and Reservation Systems
Booking and Guest-Journey Tools
CRM and Email Marketing Platforms
F&B Sales Workflows

CMS Operations & E-commerce

WordPress and Divi, Advanced Use
Shopify and WooCommerce E-commerce Operations
Lovable and Base44 AI App Building
Hands-on HTML, CSS, PHP and MySQL
Visual Builders and Conversion-Ready Web Experiences
CMS Governance, Backups, Hosting and VPS Coordination

Data Analysis, Reporting & Business Communication

Google Analytics and Looker Studio Dashboards
SEO, Content and Campaign Performance Analysis
Data Visualisation and Actionable Insights
AI-Assisted Analysis and Documentation
Executive Reports and Stakeholder-Ready Presentations
Word, Excel and Google Workspace
Marketing and Sales Documentation

MarCom, AI and Hospitality MarTech skill set

AI Leadership

AI Leadership
Human-Agent Team Design
AI strategy and governance
Agentic workflow prototyping
AI training
Business-led AI roadmaps
Responsible AI adoption
Build AI and Humans hybrid team

AI Workflows & MCP

Model Context Protocol
AI Agents and Subagents
Claude Code
Agentic workflows design
Human-agent collaboration
From SOPs to AI workflows
Structured AI collaboration
AI-assisted operations

AI Marketing

ChatGPT (agentic)
Claude (agentic)
Prompt Engineering
AI Content Strategy
AI-Assisted Benchmarking
Data analysis
Marketing automation
Tools orchestration

General Management

Business Strategy and Operations
Cross-Functional Leadership
Decision-Making and Prioritisation
Stakeholder Alignment
Commercial and Service Execution
Team Coordination and Accountability
Continuous Improvement

Creative & Editorial Design

* Advanced level for both
CREATIVE and TECHNICAL use

ADOBE PHOTOSHOP
ADOBE ILLUSTRATOR
ADOBE INDESIGN
ADOBE CHARACTER ANIMATOR
ADOBE ANIMATE
ADOBE LIGHTROOM
QUARK XPRESS

I can design LOGOTYPE and ILLUSTRATIONS also starting from hand draws and sketches.

Project Management

Google Project Management
PMI Learning Path
Agile and Hybrid Delivery
Scope, Priorities and Stakeholder Alignment
Cross-Functional Coordination
Asana, Trello, Jira and Smartsheet 

Hospitality, Hotelier & F&B

Luxury Hospitality Brand Management
Luxury Client and Buyer Journey
Guest Experience and Service Design
Brand Consistency Across Touchpoints
Quality Standards and Innovation
F&B Communication and Sales
Hospitality MarCom, Digital and Offline

Digital Photography

PRE PRODUCTION
LOCATION SELECTION
SCENOGRAPHY SETUP
SET MANAGEMENT
STILL LIFE
ACTION/SPORT
COMMERCIAL
PRODUCT PHOTOGRAPHY
REPORTAGE
EVENT PHOTOGRAPHY
PHOTO RETOUCH
PHOTO COMPOSITING
COLORIZATION

Revenue Systems

SiteMinder
SevenRooms
Zettle / iZettle
Cloudbeds
POS and reservation systems
Booking and guest-journey tools
CRM and email marketing platforms
F&B sales workflows

Data Analysis & Reporting

Google Analytics
Looker Studio / dashboards
SEO and content performance tools
Campaign reporting
Data visualization
AI-assisted analysis
Stakeholder-ready reports

Video Editing

ADOBE PREMIERE
DAVINCI RESOLVE
ADOBE ENCORE DVD
FINAL CUT
ADOBE AFTER EFFECT

Sound Design

PRO TOOLS
LOGIC AUDIO
PEAK
ADOBE AUDITION
RECYCLE
REASON
ABLETON LIVE

WordPress & CMS Operations

WordPress advanced use
Divi / visual builders
WooCommerce
Duplicator backup workflows
Basic VPS and hosting coordination
CMS content governance

MANAGEMENT & Leadership
Skills

Decision-Making
Time management
Communication
Confidence
Responsibility
Inclusivity
Integrity
Loyalty

Critical Thinking
Motivation
Determination
Enthusiasm
Coaching
Empathy
Active Listening
Emotional Intelligence

Any inquiry is welcome:

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